At Teledyne FLIR we know that you care about how the Personal Information we receive about you is used and shared, and we take the protection of your Personal Information seriously.
The Teledyne FLIR Site is not intended for use by any children, including children under the age of thirteen. Teledyne FLIR does not knowingly collect Personal Information online from children under thirteen. If you think that Teledyne FLIR has collected Personal Information from your child, please contact us at email@example.com (or at the address provided below). Because Teledyne FLIR is committed to protecting children’s privacy online, use of the Teledyne FLIR Site by children under the age of thirteen is prohibited.
“Personal Information” is information of an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as your name, address, email address or phone number.
Teledyne FLIR collects Personal Information in a number of circumstances, either automatically or when you provide it to us, including under the following circumstances and for the following purposes:
We will use this information to:
Pursue Teledyne FLIR's legitimate interest to:
Non-FLIR non-US Party Vetting and Screening:
When you visit a Teledyne FLIR Site: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, the name and version of the Teledyne FLIR Site you are using, and the IP address of your PC or other device.
Online Registration for use of Teledyne FLIR Products & Services:
Customer Support: When you contact us via our Portal to obtain support, including warranty and out of warranty repair we may process the following information: Your name, postal address, email address, telephone number, mobile number, product purchased and location, username and password.
Product purchases via Teledyne FLIR's Webshop: Certain Products can be purchased via our webshop. Our webshop is operated by Scalefast within all the markets where Teledyne FLIR offers the opportunity for you to make an online purchase. When you surf on the Teledyne FLIR Site, and place a product in your shopping cart, we collect the Personal Information as described above (“Use of Teledyne FLIR Site”). You are then transferred via a link on the Teledyne FLIR Site to the e-commerce platform of our webshop provider, who will be the merchant of record for your purchase. You can find information on how our webshop provider processes your data when you purchase a Teledyne FLIR product from them in their own privacy notice. When you have purchased a Teledyne FLIR product via our webshop we collect the following information from our webshop provider: your name, email address, IP address, billing address, shipping address phone number, products purchased. We process that Personal Information for the purposes described in this Privacy Notice.
Payment via credit card: For any other Products that can be purchased online from Teledyne FLIR, if you decide to pay by credit card, upon clicking “submit and pay” you will be directed to our credit card payment provider’s platform where you will need to enter your card details directly, and upon card authorization our provider will only pass on to Teledyne FLIR the following Personal Information required for order creation by Teledyne FLIR: cardholder name and address, last 4 digits of card, expiry date.
Community Forums and Chats: You may submit Personal Information to Teledyne FLIR by using the Community Forum feature of the Teledyne FLIR Site or when you engage in a chat with us. In this case, we collect the Personal Information you volunteer to us via the Community Forum.
Promotional Games & Contests, Surveys, Trials: Teledyne FLIR may, from time to time, collect other information from you when you voluntarily provide it (for instance, when we make special offers, hold promotions, conduct surveys, or allow you to sign up for an event or contest or a webinar, when you volunteer to test a product or app, or when you download content). Personal Information collected by Teledyne FLIR is often limited to name, e-mail address, language, country or location, phone number but may include other information depending on the individual service you are requesting. If other information is requested, additional information will be provided to you in specific information notices. We collect this information to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities (to contact you, divulge your name as the winner and ship the prize to you if you win). These activities have additional rules, which could contain additional information about how we use and disclose your Personal Information. This information will be provided to you along with the sweepstakes, contests and similar promotions;
Visitor Registration and CCTV: When you visit a Teledyne FLIR facility (regardless of the need to screen you as a non-Teledyne FLIR party), surveillance cameras may be operated to monitor the facility’s outside perimeter and reception area, and we will ask you to check in and check out, by providing the following information to us: full name, name of your employer, visited Teledyne FLIR staff, data of arrival and departure, photograph to issue a visitor badge.
We process this information in order to ensure your safety and allow us to locate you in case of incidents, and ensure security of Teledyne FLIR assets and facilities.
Trade shows or other business encounters: When you interact with us at trade shows or on other occasions, we may process the following Personal Information you provided to us: Your name, postal address, email address, telephone number, mobile number, job title
Unless expressly stated otherwise, when we collect Personal Information from you, the legal basis for the processing of your Personal Information is:
We will only Process Personal Information if and when allowed in accordance with applicable privacy laws.For processing of Personal Information which is subject to Canadian privacy laws, Teledyne FLIR will always request your consent (save applicable exceptions).
We recognize how important your Personal Information is to you, and Teledyne FLIR strictly protects the security of your Personal Information and honors your choices for its intended use. We carefully protect the confidentiality and security of Personal Information and your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Teledyne FLIR takes precautions to protect our users’ information both online and offline. Inside Teledyne FLIR, data is stored in password-controlled servers with limited access. We utilize computer safeguards, such as firewalls and data encryption, and we enforce physical access controls to our buildings and files, to keep this Personal Information safe. We only authorize access to those Teledyne FLIR employees who need to access your Personal Information in order to carry out their job responsibilities.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Teledyne FLIR Site. Any transmission is at your own risk. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section below.
Teledyne FLIR does not rent, sell or share your Personal Information unnecessarily, or without a clearly defined purpose, and not without ensuring all the necessary protections are in place, to ensure Teledyne FLIR meets all its legal obligations around the storage, transmission and processing of Personal Information, as set out by all relevant legislations within the markets that Teledyne FLIR operates. When we share your Personal Information, we do not allow any third-party partners to use it for their own marketing purposes. When we do share your Personal Information, you can be assured that it will only be shared with third-party recipients who will protect your Personal Information as closely as Teledyne FLIR does.
Teledyne FLIR's internal access permissions are strictly controlled, and so Teledyne FLIR also does not allow access to your Personal Information by Teledyne FLIR employees, unless the employee requires access to fulfil their role and responsibilities. All companies in the Teledyne FLIR group are bound, as required by law, to ensure that Personal Information is protected consistent with EU standards as explained in section 7 “Transfer of personal data” below.
You may submit Personal Information through the Community Forum feature of the Teledyne FLIR Site. Any information that you post or disclose through this feature may be available to other users and the general public. We urge you to be very careful when deciding to disclose information through the Community Forum feature.
For more information regarding these third parties, please contact us via the email address provided in the section “Contact Us” below.
When we offer the possibility to create your online user profile, we provide you with the means to ensure that your Personal Information you entered when you created the account is correct and current. You may delete, review and update the Personal Information you have provided to us at any time, by logging into your personal Teledyne FLIR account, which also allows you to to change your marketing preferences. Erasure of your user profile will however not entail erasure of all your other Personal Information we may retain in all our IT systems, and for which you can avail yourself of the rights under “Your rights”.
You are entitled to ask Teledyne FLIR to obtain access to your Personal Information and for a copy of your information, to correct it if it is inaccurate and under certain conditions, to erase it or restrict its processing, or to ask us to transfer some of this information to other organizations. You may also have the right to object to some processing activities such as direct marketing communications or when we otherwise rely on our legitimate interest as a legal basis to process your Personal Information, and, where we have asked for your consent to process your data, to withdraw this consent (all requests as per this section are jointly referred to as “Individual Rights Requests”)
With regard to the marketing communications that we send to you by email you may also follow the clear unsubscribe instructions, which the email marketing communication will display. Follow this instruction will end the reception of this marketing communication.
These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
There is no charge for exercising these Individual Rights Requests. If you wish to submit such request, then please direct it to the below address (see “Contact us”):
We may require proof of identification before fulfilling Individual Rights Request, so please provide clear and easy means on communicating with you, so, if it becomes necessary, your identification can be confirmed quickly and easily, and so Teledyne FLIR can meet its obligations in terms of the duration Teledyne FLIR has to respond to any Individual Rights Request you make.
Where we require Personal Information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested Personal Information is optional.
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of marketing, you can get in touch with Teledyne FLIR at firstname.lastname@example.org.
In the event you have unresolved concerns, you also have the right to complain to a data protection authority. The relevant data protection authority will be the data protection authority of the country that you reside in.
On the Teledyne FLIR Site we use the following social media plug-ins: Facebook, Twitter, LinkedIn, Instagram, YouTube. The plug-ins can be identified by the social media buttons marked with the logo of the provider of the respective social media networks.
When you surf on one of the Teledyne FLIR Site containing such plugin, your browser loads the plug-ins and social media buttons directly from the respective social media network and integrates them into the site. Through this process the respective social media network will receive the information that your browser has loaded one of our sites, even if you do not have a profile at the respective social network or are not currently logged into your profile. This information (including your IP address) is transmitted directly from your browser to a server, which may be located outside the European Economic Area and stored there.
If you are logged into your profile, the respective social network can immediately associate your visit to the Teledyne FLIR Site with your profile. The social media network will receive further information, if you interact with the plug-ins we have integrated into our site (e.g. click on one of the buttons). You can prevent such association by logging out of your account before visiting the Teledyne FLIR Site or by using one of the available blockers available as add-ons for your browser.
Information on the purpose and scope of data collection and its processing by social sites can be found in the respective data protection policies of these providers, where you will also find further information on your rights and options for privacy protection.
The Teledyne FLIR Site uses Google Analytics, which is a web analytics service provided by the third-party provider Google, Inc. (“Google”). Google Analytics is used for the purpose of evaluating your use of the Teledyne FLIR Site, compiling reports on the Teledyne FLIR Site activity and other services relating to the Teledyne FLIR Site activity and internet usage. The information generated by the cookie about your use of the Teledyne FLIR Site is usually transmitted to and stored by Google on servers in the United States. This transfer is covered by Google’s Privacy Shield certification and a separate data processing agreement that we have concluded with Google. On the Teledyne FLIR Site we have also activated the IP anonymisation tool “gat._anonymizeIp();” provided by Google to help protect your privacy. This means that your IP address will automatically be shortened after it is collected so it can no longer be connected to you see Google Analytics for more information see information on Google Analytics and data privacy.
We will only keep your Personal Information for as long as is necessary to fulfil the purpose it was initially collected for, unless we are obliged, in accordance with statutory law to retain your Personal Information for a specific minimum retention period. The length of time we store and utilize your Personal Information will therefore vary, depending on the reasons of your initial and recurring contact with us. Specific retention periods may be detailed in specific privacy notices relative to the activities concerned and you may request information on the applicable retention period from us at any time at email@example.com (or at the address provided below). After the expiration of the relevant retention period, we may retain your data for an appropriate period (but not exceeding the applicable statute of limitation under national laws) to protect ourselves from legal claims, or to administer our business. We will delete your Personal Information, when you request to erase it or withdraw your consent and there is no other legal ground for further processing (e.g. a statutory obligation to retain your Personal Information), or when you object to the processing in accordance with “Your rights” (see above) or when we are obliged to delete it in accordance with an obligation under applicable law.
For any questions or concerns relating to this Notice, or our data protection practices, or to make an Individual Rights Request, please contact us at:
FLIR Systems Trading Belgium BVBA
Phone: +32 (0) 3665 5100
FLIR Integrated Imaging Solutions
12051 Riverside Way
V6W 1K7 Richmond,
FLIR Unmanned Aerial Systems ULC
575 Kumpf Drive Waterloo
Ontario N2V 1K3 (519) 489-6726
FLIR Legal Department
FLIR Systems, Inc.
27700 SW Parkway Avenue
Wilsonville, OR 97070